SilverStorm | The Transformation Company
  • CHALLENGES
    • Supporting Your Hybrid Workplace
    • Improving Your Customer Experience
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    • Reducing Time to Market in Pharmaceutical Sector
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    • Reducing Your IT Costs
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    • Removing enterprise silos to enhance productivity
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    • Zoomin
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ZOOMIN
  • Provide up-to-date, personalized responses in one place
  • Zoomin is an intelligent platform that organizes all the content of companies, from manuals to API documents and support articles, and displays it in a unified way.

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    INNOVATION

    EFFICIENT SUPPORT

    It provides a personalized experience for users, while turning documentation into an asset that supports each customer journey.

    By innovating the way employees receive requested information, Zoomin helps customers find the answers they need by empowering agents to deliver fast and efficient support.

    BENEFITS

    EXPERIENCE

  • Why choose this platform?
  • Powerful search in silos. Users are not redirected to another page to find the information. Answers can be accessed in the moment that they are needed.

  • Updates in real time. Changes are automatically reflected in all places, so responses are always accurate and up-to-date.

  • Personalized experiences. Zoomin displays the most relevant content and recommendations based on profile, preferences, product version and activity.

  • Actionable analysis. Zoomin redefines the data-driven content strategy to understand what users are looking for and what they are struggling to find.

  • PRODUCTS

    FAST SUPPORT

    BENEFITS

  • Transforms all information into easy-to-find answers,no matter where or how the content, from which they are extracted, was created.

  • Empowers self-service so that employees can work more efficiently, and agents can provide better and faster support.

  • Boosts organization wide KPIs through increased customer satisfaction, reduced churn, and faster case resolution.

  • Minimizes stress on IT departments while optimizing content and efforts.

  • Offers total control over the brand, interface and characteristics of the portal so that it adapts perfectly to the customer’s digital presence.
  • zoomin

  • PRODUCTS
  • Documentation portal: Creates an operations center for all the content.

  • Zoomin for Salesforce: Provides a comprehensive, unified self-service experience to manage customer relationships and help employees work smarter. 

  • Zoomin for ServiceNow: Turn technical content into a powerful self-service tool. Maximize the investment in this platform by providing agile and effective answers about the products that are needed.

  • MORE INFORMATION

  • IN NUMBERS
  • 69% reduction
  • in resolution time
  • 17% increase
  • in recurring users
  • Support costs
  • are reduced by 18%
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