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NEXTHINK
  • Leading platform for employee digital experience management
  • Bad experiences with technology can cost organizations as much as $25 million a year. This is a critical situation that must be addressed to ensure business continuity. For this reason, monitoring all aspects of IT and receiving regular feedback from employees is considered to an essential best practice.

    DIGITAL EXPERIENCE

    LEADING PLATFORM

    The reality is that many companies find it difficult to apply this best practice, because their focus is incorrect. They concentrate on metrics associated to service availability and incident resolution, that reveal little about the end-user experience. Nexthink addresses this challenge of understanding the employee digital experience in a single credible measurement called the DEX Score.

    WHY NEXTHINK?

    DEX SCORE

    PLATFORM FUNCTIONS

    The DEX Score provides companies with a process of continuous improvement that enhances the digital experience for their employees. The DEX Store uses three modules from Nexthink called Analyze, Engage and Act.

  • Failing to resolve IT related issues impacts on productivity creating losses of $25 million per year.

  • 45% of IT problems are related to theslow adoption of new technologies.

  • 62% of workers are not satisfied with current digital tools.

  • 83% of technology leaders struggle to advance with Digital Transformation programs.

  • What is more, the modern-day worker has much higher expectations when it comes to quality. They expecteasy and fast interactions with technology.

    BENEFITS

    SILVERSTORM STRATEGY

  • Why is Nexthink your ally for ensuring business continuity?
  • Nexthink provides real-time analysis of employee feedback and automated correction needed within IT to improve the digital experience and to maintain a flexible workplace.

    • Visibility and analysis in real time. It helps identify the problem, the root cause, who it affects and how to solve it.
    • Experience for each employee and his or her entire organization. Nexthink helps to proactively view, manage and improve the digital work experience
    • Commitment to employees. Nexthink efficiently collects and combines sentiment data with technical data, uncovering unreported problems. Nexthink guides employees to solving problems on their own.
    • AI-based knowledge and automated correction guidance provides the right focus on where the real problems exist.
    PROGRAMS

    NEXTHINK

    BENEFITS

    Nexthink Experience helps IT deliver an excellent digital experience or employees in three powerful ways:

  • It proactively manages and improves the digital experience.
  • It finds and solves IT problems faster.
  • It provides the most appropriate technology for the digital workplace.

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