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INTEGRATIONS

MANAGEMENT OF INCIDENTS

Less than 60% of companies are getting the maximum value out of Digital Transformation.

  • For this reason, it is imperative that organizations break free from the constraints of rigid and fragmented business systems so they can maximize their ability to perform efficiently. Why? Most are not working to their full potential, as they as they are centered around processes and operations that are based on a complex combination of thousands of individual systems. An outlook that hampers business performance.

    • Celonis offers, through artificial intelligence, a simple, interactive and fast way to visualize day to day processes. Based on the data that already exists in corporate systems, the processes can be visualized in real time as they are being executed. This gives organizations an objective view of their business processes, being able to see what is happening, what friction points exist, why, and allows them to act on potential areas to improve them and create more efficient operations.

    SOLUTIONS

    EXPERIENCE

  • What pillars is it based on?

  • Knowledge of the process.
  • Map all the events that are happening based on a time sequence, draw them and analyze them.

  • Identification of opportunities.
  • If you can improve the process and do it without friction, you add value in the execution. You make employees more productive, giving better customer service and improving your results.

  • Make decisions.
  • You must know what you are going to automate, why and how you are going to do it and how you are going to measure it.

    • CELONIS

    SOLUTIONS

  • Role.
  • Customer service, finance, order management, production, sales, supply chain ...

  • Business initiative.
  • Automation and RPA, IT Systems Migration and Process Excellence.

  • System.
  • Salesforce, SAP, and ServiceNow.

  • Process.
  • Claims, accounts payable, accounts receivable, opportunity management, collection order ...
    •

    KNOW MORE IN OUR CUSTOMER STORY

  • SATISFIED CUSTOMERS

  • A German communications company saved more than 60 million euros by optimizing the process that integrates the purchasing department with the accounts payable department. The company maximized tactical savings and addressed duplicate payments and losses due to early payment discounts.

  • An American multinational was able to save 500.000 hours in sales team by promoting the transformation in the CPQ process, a quick and accurate tool for the generation of quotes for services or products.

  • A leading company consumer electronics, increased its capacity to generate 10 million invoices per year.

  • A Swiss retailer reduced its overall cancellation rate by 20% and increased customer satisfaction by having full transparency throughout its shipping and e-commerce processes.

    • LET'S GO DEEPER​
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