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DIGITAL TRANSFORMATION

AUTOMATIC MONITORING

As companies move forward with their Digital Transformation, they are increasingly relying on SaaS solutions. However, they are unable to develop the skills internally to support all of these services. Nor can they outsource them to a single MSP.

4me is a solution that allows enterprises to collaborate seamlessly with their managed service providers. It helps them support their work force more efficiently, while automatically tracking the level of service that each provider delivers.

This allows enterprises to stay in control as they outsource more of their non-core activities. The focus will then naturally shift to improving the ‘customer experience for the enterprise employee.

SERVICES

SERVICE MANAGEMENT SOLUTION

4me is the only enterprise-class service management solution that allows organisations to set up their own environment and connect with other companies. If a provider is using another service management solution, the 4me integrated service makes it possible to collaborate and track the service levels while the integration is maintained as-a-service.

This is what makes 4me the only solution that supports the Service Integration and Management (SIAM) approach for managing multiple internal and external suppliers of services and integrating their interdependent services into end-to-end services that meet the requirements of the business.

4me

Leave complexity behind to make your business more successful

  • Reduce costs.
  • End-to-end insight and control over costs: automate, shift-left, clean fast efficient UI, costs of the solution, implementation, licenses, managing solution, operations...

  • Enable collaboration.
  • All stakeholders must collaborate - internal & external, allow a certain level of choice, respect sovereignty of each account, data segregation, autonomy, non-technical, integration, just connecting.

  • Reduce complexity.
  • Service centric approach, reduce complexity through, simplifying, standardisation, streamlining, catalogued process, responsible, accountable, auditable.

  • Enable consolidation.
  • Single source of service truth, one set of policies, one management system, one optimisation flow, one set of reporting, end-to-end insight, all services & processes/procedures on one single platform.

  • Maximize consumer experience.
  • Platform has to deliver an amazing user experience, engaging, fast/performant, reliable (availability), easy to use, transparency, make it easy to consume.

    • SILVERSTORM STRATEGY

  • More than a complete ITSM solution

    • Enterprise Service Management (ESM). All employees (IT, HR, Finance, Legal, etc.) can resolve their queries in one place: the 4me platform.
    • SIAM (Integration and Management of Services). Collaboration across organisational boundaries and tracking of service levels for all stakeholders. Performance and usability.
    ITSM DATASHEET
    SIAM DATASHEET
    ESM DATASHEET

    It's not just about technology, 4me combines people, processes and tools

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