SilverStorm Teams Up with Zoomin to Add Personalized Product Answers to their Product and Service Offering

febrero 18, 2021

By SilverStorm
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Zoomin focuses on product knowledge as a strategic asset; supporting enterprises and their customers by automatically orchestrating content from any source to deliver personalized product answers.

The product content of a company is a strategic asset that represents up to 70% of enterprise user web traffic. However, the product content user experience usually leaves customers struggling to navigate a confusing maze of information scattered across channels. Zoomin Software, the leading provider of knowledge orchestration solutions, is a on a mission to bridge this critical gap in the customer experience by providing intuitive access to personalized product answers, where and when users and customers need them.

SilverStorm is dedicated to providing quality tools to its customers through meaningful digital transformation projects. Today, SilverStorm has announced a partnership with Zoomin to further this mission, complement their digital transformation initiatives and offer a comprehensive product to Silverstorm customers. Through this partnership with Zoomin, Silverstorm will be able to offer its clients an intelligent platform that unifies all product content, from manuals to API documents to support articles. Zoomin will also offer Silverstorm customers advanced analytics that provide data-driven insights into the performance of products and services.

As a result of this alliance, SilverStorm customers can transform all their complex information into easy-to-find answers, no matter where or how users look for them, or where the content was created. This superior experience empowers users to self-serve and helps employees work more efficiently, thereby driving organization-wide KPIs like increased customer satisfaction, reduced churn, and more rapid case resolution. The improved knowledge experience will also minimize stress on IT departments, while allowing SilverStorm to optimize its content and efforts, with full control over the documentation portal’s branding, interface and features to seamlessly match the company’s digital presence.

Rian Butcher, SilverStorm CEO, highlights that the new alliance with Zoomin is “a key step” towards our own journey where we provide “end to end services”. “Our Digital Transformation Model is built on the bedrock of disruptive and agile technologies. Thanks to this new partnership, our customers will be able to have their content available anytime and from anywhere, which will inevitably reduce the support burden on the knowledge providers within any organisation”.

Dave McCourt, VP Strategy & Alliances at SilverStorm , adds: “We are delighted to partner with Zoomin. We believe that Zoomin’s technology complements our service offering, enabling us to offer a complete end to end product to our clients. Zoomin allows us to provide our clients huge value from their existing documentation, content, etc., leveraging this information to be accessed more effectively. We look forward to a long and successful partnership with Zoomin.”

“Our goal is to ensure that users are able to use enterprise products to their fullest potential. By automatically orchestrating content from any source to deliver personalized, proactive product answers across every channel, we not only empower customers with the self-service they crave, but also enable our partners to meet crucial KPIs,” said Hannan Saltzman, Co-founder of Zoomin. “We look forward to helping SilverStorm clients improve customer satisfaction, increase case deflection, and meet other business goals through data-driven digital transformation.”

About SilverStorm

SilverStorm guides companies in the use of technology to maintain their competitiveness. It is guided by the continuous knowledge of finding what clients need around the world, working side by side with its team, building and deploying digital strategies in record time.

In SilverStorm , the client is brought from its current state to the desired state. Its SilverStorm Digital Transformation Strategy ™ project provides VISION, DIRECTION and EXPERIENCE to companies seeking to increase their profits, client satisfaction and productivity. SilverStorm leads the way in disruptive technology that empowers clients to pursue their transformation strategy. SilverStorm has earned the highest consideration among ServiceNow partners with the Elite Partner designation, in addition to being an official partner of Zenoss, Nexthink, WalkMe, HashiCorp, Zoomin and Celonis.

SilverStorm operates on all four continents, always with a focus on service. It is a company that promotes Digital Transformation. Its headquarters are in Spain and it has offices in the United Kingdom, Mexico and the United States.

About Zoomin

Zoomin Software is the leading knowledge orchestration platform, empowering enterprise customers to independently use products to their greatest potential. Zoomin continuously ingests evolving product information from all siloed sources and delivers the most relevant, personalized product answers to each user, wherever they need it, within an intuitive, self-service experience. This radically improved product content experience deepens product usage, prevents frustration-driven churn and reduces burden on support. Using actionable analytics, Zoomin provides data-driven insights that guide decision-making across the enterprise. Zoomin was named a 2020 Gartner Cool Vendor and is an official partner of Salesforce and ServiceNow. Zoomin is based in New York and Tel Aviv.