Zenoss provides two integrations between Zenoss and platforms ServiceNow for incident management and CMDB
INTEGRATIONS
INDICENCE MANAGEMENT
These integrations ensure that IT Ops teams and ITSM teams can work together efficiently and effectively.
Automatic ticket creation.Zenoss You can automatically open tickets that include event data and other details, reducing manual handling.
Bidirectional state synchronization:Zenoss ensure that the status of incidents and events remains up-to-date by creating, updating and automatically closing tickets in your incident management tool based on real-time availability and performance data.
Actionable tickets. Tickets created by Zenoss They include an actionable, correlated, compressed and classified as safe triage list, which helps to identify possible causes of incidents, speeding their resolution.
Ready for integration. Ready to integrate with ServiceNow. It can be easily updated to work with any other incident management tool.
EXPERIENCE
CMDB INTEGRATION
Accurate data recording. Detect new objects and updates in the CMDB de ServiceNow, significantly reducing the burden of maintaining the monitoring system.
Improves system coordination. Self-manages configuration and mapping between systems to easily adjust your environment for monitoring and management
Custom synchronization. Adjust the polling interval to sync the list of devices and their status to a default value, from once a day to the speed your systems support.
Improved information exchange. Improves coordination of resources and communication between teams of IT operations and IT service management to reduce human errors and problems related to outdated information.
Optimize application performance in any environment. It does not matter if it is simple infrastructures or if it is more complex and dynamic IT implementations based on a multicloud scenario.
ZENOSS Integrations for the cloud
Zenoss provides two integrations between Zenoss and platforms ServiceNow for incident management and CMDB
INTEGRATIONS
These integrations ensure that IT Ops teams and ITSM teams can work together efficiently and effectively.
EXPERIENCE
CASE OF SUCCESS
"We discovered that with Zenoss we can do most of our work internally and continue to expand our capabilities using internal resources "
ZENOSS
Optimize application performance in any environment. It does not matter if it is simple infrastructures or if it is more complex and dynamic IT implementations based on a multicloud scenario.