However, many companies have difficulties to cover this process, since they focus their metrics on available services and time resolution, which reveal little information about the end user experience. Nexthink addresses the challenge of expressing the digital experience of employees in a single credible unit of measure, through DEX Score.
El DEX Store discover companies a complete continuous improvement process with which to enhance the digital experience of employees. Use the modules analyze, engage, and act.
To this is added that the workers they have much higher quality expectations. Are waiting easy and fast interactions With technology.
Provides the real time analysis of workers' comments and automated correction IT needs to continually improve digital employee experience for flexible workplace.
- Real-time visibility and analysis. It helps you to identify the problem, the root cause, who is affected and how to solve it.
- Experience for each employee and your entire organization. It helps to view, manage and improve proactively digital work experience.
- Commitment to employees. Efficiently collect and combine sentiment with technical data to discover unreported problems and measure the overall experience. Nexthink also guide employees to solve problems on their own.
- AI-based insights and automated remediation guidance. You can see what problems to focus on, study their origin and correct them quickly and efficiently.