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Customer Experience Transformation Program
Prioritize the customer experience within your organization, ensuring that your clients are loyal and that the never need to look elsewhere to place their business.
EFFICIENCY
MAKE PAINFUL RENEWALS A THING OF THE PAST
CUSTOMER EXPERIENCE
SERVING THE CUSTOMER
Optimize the customer experience that you are providing by automating the process of case management. Engage agents faster and ensure they empowered with the correct solutions required to resolve your customer’s incidents without delay.
Fix problems before the escalate. Detect and fix issues before your customers are aware that they are in trouble. Increase efficiency with improved service dispatch and resolution. Increase the productivity of your mobile engineers. Bring together all the capabilities required to provide an excellent customer service onto one single platform, delivering the best possible end-to-end experience that your customers could wish for.
S T R A T E G Y
IMPERATIVES THAT NEED TO BE ACHIEVED
At SilverStorm we have the vision, direction and experience that your organization needs when challenged with harnessing the power of the entire company to service the customer.
Transforming the customer service solution of a telecommunications company, lead to immediate improvements in customer retention:
- Reducing 20% of monitoring and maintenance workloads.
- Replacing five systems that they were using with one single platform, capable to handle everything from development to operation.
Our customer has now been able to develop their own coding programs adding value to the solutions that they provide.
IMPROVED SERVICE
ADDED VALUE OF SILVERSTORM
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Programs
Challenges